LIWIP Terms of Service

Company details

Legal entity

Keystone Commerce Private Limited

Brand / App

LIWIP

CIN

U47912DL2025PTC455970

Registered office

Innov8 Ras Vilas, D-1, Lower Ground Floor, Salcon Rasvilas, Saket District Center, New Delhi

Operational office

JK Landmark, 27th Main Road, 1st Sector, HSR Layout, Bengaluru, Karnataka - 560102

Website

keystonecommerce.in

Customer support

support@liwip.com

Grievance Officer

Tusharika Sahu, Lead - Founders Office
Business@keystonecommerce.in
+91 90369 02903

Agreement to these Terms

This electronic record is generated by a computer system and does not require a physical or digital signature. By accessing or using the Platform, you agree to be bound by these Terms.

Definitions

• “LIWIP”, “Platform”, “Company”, “we”, “us” and “our” mean Keystone Commerce Private Limited operating the LIWIP app, website and related services.
• “User”, “you” and “your” mean any person who accesses or uses the Platform, including gig workers, riders, drivers, blue-collar workers, customers and other registered users.
• “Seller” means a third-party seller, brand, manufacturer, distributor, wholesaler or service provider listing or supplying products or services through LIWIP or Keystone Commerce Private Limited.
• “Partner Services” means services facilitated by LIWIP but supplied by a third party, such as insurance, loans, vehicle rentals, health services, accommodation, training and telecom services.
• “Promotional Points” means non-cash reward, cashback, referral or campaign points usable only as per LIWIP’s Wallet Points Policy.
• “Applicable Law” includes Indian laws, rules, regulations, RBI/MeitY/consumer-protection directions and any other law applicable to the relevant transaction.

1. About LIWIP

LIWIP is a digital commerce and services platform created primarily for gig workers, drivers, riders, delivery partners, security staff, housekeeping staff, warehouse workers, construction workers, domestic workers, blue-collar workers and other users. LIWIP may offer or facilitate access to products, essentials, mobility products, insurance, loans, vehicle services, health services, learning, housing, government-scheme assistance, telecom services, rewards and partner offers.

2. Eligibility and Account Registration

• You must be legally competent to contract under Indian law or use the Platform with legally valid consent where required.
• You must provide accurate registration, KYC, delivery, payment and service information.
• You are responsible for keeping your account, device and OTPs secure. LIWIP will never ask for your UPI PIN, card PIN or banking password.
• LIWIP may verify account details, restrict duplicate accounts and suspend accounts involved in fraud, misuse or security risk.

3. LIWIP’s Role

• For certain products, LIWIP may act as a direct seller, distributor or reseller.
• For marketplace products, LIWIP may act as a technology platform connecting users with independent sellers.
• For insurance, loans, vehicle rentals, health, accommodation, training and other regulated or specialist services, LIWIP may act only as a facilitator, referral partner or technology intermediary unless expressly stated otherwise.
• Third-party sellers and partners remain responsible for their own products, services, licences, disclosures, warranties, statutory compliance and commitments.

4. Orders, Pricing and Acceptance

1. A user order is an offer to purchase. Acceptance occurs only when the seller, partner or LIWIP confirms the order.
2. Prices, discounts, delivery charges, platform fees, taxes and payment charges will be shown before final confirmation where applicable.
3. Prices may vary based on location, campaign, membership, user category, partner programme, payment method, inventory, quantity and other lawful commercial criteria.
4. LIWIP or a seller may cancel an order for stock unavailability, payment failure, delivery restrictions, wrong pricing, suspected fraud, legal restrictions or operational inability. Eligible prepaid amounts will be refunded.

5. Marketplace Disclosures

Where LIWIP operates as a marketplace, LIWIP will endeavour to display seller identity, seller contact or support details, product information, country of origin where required, import details where applicable, price breakdown, delivery timelines, return/refund terms, warranty/guarantee details and grievance channels in a clear and accessible manner.

6. Payments

• Payments may be processed through authorised payment gateways, aggregators, banks, UPI providers, card networks or other payment partners.
• LIWIP does not store full card numbers, CVV, UPI PINs, card PINs or banking passwords.
• Payment status is subject to confirmation from the payment partner. Failed, pending, duplicate and chargeback cases will be handled as per the Refund Policy.

7. Wallet Points, Rewards and Offers

LIWIP may issue promotional points, reward points, referral credits, coupons, cashback points and partner benefits. Unless expressly stated otherwise, these benefits are promotional, non-cash, non-transferable, non-withdrawable and usable only on eligible LIWIP transactions before expiry.

8. Third-Party and Regulated Services

Insurance, lending, credit, vehicle finance, health services, telecom, accommodation, training and government-scheme assistance may be governed by additional third-party terms. LIWIP does not guarantee approval, premium, interest rate, claim settlement, loan sanction, vehicle allocation, medical outcome or partner-service performance unless expressly committed by LIWIP in writing.

9. User Conduct

• Do not create fake, duplicate or misleading accounts.
• Do not misuse referrals, rewards, coupons, wallet points, returns or refunds.
• Do not impersonate another person or provide false documents.
• Do not upload unlawful, abusive, defamatory, infringing or misleading content.
• Do not reverse engineer, scrape, attack, overload or interfere with the Platform.
• Do not use LIWIP for unlawful products, unlawful services or fraudulent transactions.

10. Reviews, Ratings and User Content

Users may submit reviews, ratings, comments, images or feedback. LIWIP may moderate or remove content that is false, misleading, abusive, unlawful, infringing, promotional spam, privacy-invasive or designed to manipulate Platform ranking or ratings.

11. Intellectual Property

The LIWIP name, logo, brand, software, app interface, designs, text, content and related intellectual property belong to Keystone Commerce Private Limited or its licensors. Users receive a limited, personal, revocable, non-exclusive right to use the Platform lawfully.

12. Availability and Security

LIWIP will make reasonable efforts to keep the Platform available and secure. Temporary downtime may occur due to maintenance, upgrades, cyber incidents, third-party outages, payment failures, telecom failures, force majeure or other reasons beyond reasonable control.

13. Suspension and Termination

LIWIP may suspend or terminate accounts, cancel benefits, restrict transactions or investigate activity where there are reasonable grounds to suspect fraud, misuse, unlawful activity, security risk, breach of terms, repeated refund abuse or regulatory concern.

14. Limitation of Liability

Nothing in these Terms limits statutory consumer rights or liabilities that cannot be excluded under law. To the extent permitted by law, LIWIP will not be liable for indirect, consequential, incidental or special losses, loss of profit, loss of opportunity, third-party regulated-service decisions or events outside LIWIP’s reasonable control.

15. Changes to Terms

LIWIP may update these Terms to reflect changes in law, services, platform features, security requirements or commercial operations. Material changes will be communicated through apps, websites, email, SMS, WhatsApp or other reasonable means.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to mandatory consumer rights and applicable law, courts having competent jurisdiction in Bengaluru, Karnataka shall have jurisdiction.

17. Contact and Grievance Redressal

For any queries, complaints or grievances relating to the Platform, orders, payments, refunds, products, services, data privacy or seller conduct, users may contact LIWIP through the channels below. Users must not share OTP, UPI PIN, card PIN or banking passwords with anyone.

Acknowledgment: within 48 hours of complaint receipt where required by applicable consumer e-commerce rules. Resolution target: within one month from receipt, subject to complexity, external dependencies and statutory timelines.